Updated: Oct 3, 2019
Don't be fooled by those smilin' Irish eyes. Beneath that sunny disposition lurks a dark and terrible storm waiting to be unleashed.
We all have our crosses to bear in life. One of mine is a significant amount of Irish blood. Everyone knows about the renown luck of the Irish, but few have ever heard about the "curse".
On one hand, we are extremely affable and loyal to our friends – sometimes in the extreme. We love a good time – also sometimes in the extreme. You always want a few Irish at the party and definitely at a funeral.
On the other hand, betray us and you can easily be added to the hallowed “you are now dead to me” list. We are Olympic-level justice-dispensers and grudge-bearers. This, not whiskey, is the true Irish curse. Just don’t tell anyone I told you. This is confidential tribal information.
There’s an ancient and pious Irish prayer goes something like this:
Lord, may those who love us love us, and those who do not, may You turn their hearts. If You do not turn their hearts, turn their ankles, so we will know them by their limping.
These habits served my people well as new immigrants fighting for survival in 19th century Philadelphia neighborhoods like Fishtown and Kensington. However, modern life in an organization calls for a little more, shall we say… nuance.
BTW… Don’t bother visiting Fishtown now. They got rid of most of the Irish and replaced them with hipsters.
How’d the Irish develop this overblown sense of personal justice? Well, we spent a good thousand years or so fighting each other, another several hundred fighting the Brits, then we spent most of the 20th Century fighting both the Brits and each other.
Those who came to Ameri-kay during the potato famine of the mid-1800's then fought some more with each other on both sides of the US Civil War.
That kind of history produces a few things: a dark and plucky sense of humor, a special sensitivity to slights, and for better or worse… Connor McGregor (mostly worse).
While those of Irish descent might have perfected this love/hate flip-flop superpower, it's actually a common problem – especially when we feel we’ve been deeply wronged. This comes from a faulty understanding of the nature of two fundamentally important, yet
utterly neglected concepts for leaders: justice and mercy.
Just in case you weren’t taught by Irish nuns, let’s break it down a bit. Simply put…
Justice is the debt we rightly owe to another. Mercy is the willful suspension of that debt in order to draw forth a higher good (i.e. a higher good than the debt we rightly owe).
For instance, if someone borrows twenty dollars from us, we rightly expect it to be paid back. That’s justice. If we find out that our debtor’s child has suddenly contracted a serious illness and they are facing unexpected doctor’s bills, then forgiving that debt would be a magnanimous act of mercy. A higher good is accomplished by strengthening our friendship with a grateful debtor, as well as helping him provide for his ailing child.
Here’s another example. When someone violates a serious social contract (i.e. commits a crime), they receive a punishment that is (ideally) proportional to their wrongdoing, thus paying back their “debt” to society. Do the crime. Do the time. That’s also a type of justice, however simplistic and unevenly applied. If it is a first offense, the offender is demonstrably contrite, or willingly makes an effort to repair the harm they caused; lessening or suspending that sentence would be a correct and civil application of mercy.
However, what do you do when someone betrays your trust as a leader? What do you do when someone hurts your organization through poor performance, bad behavior, or willful negligence? What if someone is just a generally offensive pain-in-the-arse? These "offenses" also create a kind "debt" and demand a "just" response. If so, when is it proper to offer "mercy'?
In all three cases above, the same rules apply. Here they are in a nutshell.
An offense creates a debt. Justice demands that the debt be paid. That debt can be forgiven through an application of mercy. However, to apply mercy appropriately (so as to not offend justice) the following conditions must be met: